Defect triage
Handle reports where you are, not where the computer is
Assign it, move its status, leave a note and close it with what was done — all from a phone. All of it stays with the vehicle it is about.
Assigning
In the name of whoever picks it up
The office puts a report in a mechanic’s name, or a colleague’s; a mechanic can pick one up themselves. Whoever it is handed to is told. As you choose, each name carries how much is already open against it, and the list is in that order — so the work does not keep landing on the same person.
Closing
Closed with what was done
From reported to in progress to done. Where the defect stays on the vehicle — a dent that will always look off — you mark it a known issue: handled just as finally, but still there, and anyone who scans the sticker can see it. Closing it asks what was done, and if your firm switches that on, photographs of the repair can go with it.
On a phone
The board was built for a phone
On a phone the reports stack as cards rather than as a table you have to drag sideways. The mechanic in the workshop and the office are looking at the same screen; what differs is what they may do, not where they have to do it.
Questions
How do I stop the same defect being reported every shift?
Mark it a known issue. Anyone who scans the sticker on that vehicle sees what is already known before they file anything, so the duplicate never gets typed — the dent that will always look a bit off does not arrive again on Monday. It is a closing status of its own, beside done — handled just as finally, and still visible to the next driver who looks.
Can a mechanic pick up a report without the office assigning it?
Yes. A mechanic can take one themselves; handing a report to somebody else is the office’s to do. They are two separate permissions, so a workshop can help itself without anyone being able to push work onto a colleague.
Do I have to be at a computer to handle a report?
No. Assigning it, moving the status and the note it closes with are all on the phone. Under a laptop’s width the board stacks as cards rather than a table you drag sideways, so the workshop and the office are on the same screen — what differs is what each of them may do.
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See it on your own fleet
We set new companies up by hand, so a demo starts with your vehicles and your depots rather than a sample account.